SERVICE

Pre-selection consultation service

One-on-one consultation is provided by a team of senior experts. By combining the compliance requirements of different fields such as medical care, food, and toys (such as the EU REACH standard), the product features and suitable scenarios are analyzed to assist customers in quickly determining the matching type of environmentally friendly plasticizer.

Sample testing and inspection support

Provide customized samples and complete test reports (including REACH compliance certificates, etc.), and support customers in conducting applicability tests; Provide test guidance simultaneously, assist in analyzing test results, and ensure that samples meet production requirements.

Customized formula development service

For special production processes or performance requirements (such as medical-grade temperature resistance, toy-grade flexibility), the technical team develops exclusive formulas, adjusts technical parameters, and outputs suitable production application solutions.

Full-process guidance for delivery and use

From order scheduling to logistics delivery, progress is synchronized in real time. Upon arrival, we will provide an user manual and on-site guidance (such as addition ratios and process compatibility suggestions) to lower the initial application threshold.

After-sales technical response is prompt

We have opened a 7× 24-hour service channel. For any problems that occur during use (such as compatibility and stability), senior technicians will provide solutions within 48 hours and, if necessary, offer on-site assistance for debugging.